Help & FAQ

Help and frequently answered questions.

New Visitors

How do I navigate Luxzura?

You can use our main header at the top or the footer will have quick links to certain pages. Also from the front page you can find our categories and products.

How do I purchase an item?

Navigate to the product you'd like, if it is available in your country, click the add to cart button. Then navigate to the checkout page which is reachable from the menu item "My Account" or from the Cart page. From there you will be asked to input your payment and shipping information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for protection of private and financial information.

Ordering

What are my payment options?

Luxzura accepts Visa, Mastercard, American Express, Discover credit card payments and Paypal.

What is the currency for all prices?

All of our products are listed in either US dollars $ or UK pound £. If you wish to use a different currency you can switch currency from the footer under the header "Currency".

Do you offer discounts on orders?

Yes, occasionally we'll offer discounts on certain items. To be eligible to receive one; subscribe at the bottom of the page to our email list.

How do I order online?

Select the items('s) you'd like to purchase by adding them to your cart. If the add to cart button is not there the item isn't available in your country. Once they are in your cart, use the top menu, navigate to "My account" then to "Checkout". You will be asked to input your payment and shipping information, then you can submit the order.

Are online transactions secure?

Yes all of our online transactions are secured using secure socket layer (SSL) certification. Your information is safe with us.

Will I receive an email confirmation of my order and tracking information?

You will receive one email initially once your order has been created to confirm. Another email will be sent to let you know your item has been shipped with tracking information included, if available.

How do I cancel my order?

If your order has not already been processed/shipped you can contact us at support@luxzura.com

Shipping & Delivery

Do you ship internationally?

Yes for many of our items. Please check individual products and you will be informed if the item is available in your country or not.

How long does it take to receive products?

Depending on the shipping method you choose, the checkout process will let you know the range in which each method typically takes.

Returns

What is your refund policy?

At Luxzura we are confident you will be happy with your purchase and it is our intention to do everything possible to ensure your satisfaction. However if you're not satisfied we allow you to return products to us for a full refund which includes any shipping cost to you. You are responsible for the shipping costs back to us, unless the item itself is faulty or incorrect. Please contact us within 14 days of receiving your item to ask for a refund and give a reason. We reserve the right to reject any request that is unreasonable.


Contacting Luxzura

How do I provide feedback on Luxzura?

Send us an email at support@luxzura.com with your message and personal details that you are comfortable with sharing and we may offer discounts or promotional offers to those that do.

Our Advantages

Free Shipping
We ship for free to United States, UK and Europe. No hidden or extra costs on checkout.
Need help?
Any questions or issues you have, we are here to answer. Contact us by phone, email or live chat.
Spoilt for choice
Wide range of exotic and luxurious rugs, cushions and throws for you to choose from.
Risk-Free
Secured checkout and 14 day fully reimbursed returns available if you’re not satisfied 100%.

What our customers say

Beautiful rug! It is is so soft and attractive. I’m very happy with this purchase and would buy another :)

~ Cathy Looram

Extremely soft, a truly pleasurable sensation to the skin. Luxzura is also amazing to work with, I’m looking forward to purchasing more rugs from them in the future!

~ Thelma M. Mueller